EMPLOYMENT OPPORTUNITY

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Patron Services Associate
Major Gifts Officer
Educational Program Coordinator

Patron Services Associate

Full-time, Exempt

Overview of Position

The Washington Bach Consort, the nation’s premiere baroque orchestra committed to the study and performance of the complete works of Johann Sebastian Bach and his contemporaries, seeks a full­ time Patron Services Associate to join our growing team.

Celebrating our 45th season, the Consort has made great strides in just the last few years including appointing new Artistic Director, Dr. Dana Marsh, moving to a beautiful new office at Metro Center, increasing staff size, completing a successful fund raising campaign, and continuing to grow our award­ winning artistic and educational programs.

Reporting to the Director of External Affairs, the Patron Services Associate requires a tech-savvy and customer service-oriented professional with a great phone manner and strong written communication skills.

The Patron Services Associate administers the Consort’s box office and ticketing functions and serves as the primary point of contact for subscribers, single ticket buyers, and guests attending the Consort’s performances and events to ensure a positive patron experience at every event. Additionally, the position is responsible for coordinating logistics at performances.

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Key Responsibilities:

  • Process all subscriber and single ticket sales received by phone, mail and online;
  • Enter financial transactions into PatronManager, including tickets, subscriptions, donations, earned revenue, ;
  • Generate dashboards and reports for reconciliation between Development and Accounting staff, as well as ticket and subscription sales.
  • Maintain box office supplies/equipment and merchandise as necessary;
  • Lead collaboration with all performance venues;
  • Maintain PatronManager database with updated contact information and activities; generate mailing lists as requested by the Director of External Affairs;
  • Run front-of house for concerts, education programs and Create systems, maintain checklists, transport and set up box office, concessions, and merchandise;
  • Lead on-site box office for day-of ticket/concessions/merchandise sales at all performances and coordinate day-of volunteer recruitment/support as necessary;
  • Oversee day of event volunteer staff;
  • Under direction of the Director of External Affairs, manage annual subscription campaign communications, retarget patrons, identify potential new audiences with a combination of grassroots and digital marketing, coordinate communications for group sales among churches, residential facilities and other organizations;
  • Create concert program books with attention to seasonal and programmatic themes using Microsoft Publisher, Adobe InDesign/Illustrator/Photoshop or other design
  • Provide unique, fresh and organic content for social media and website to enhance SEO and expand audiences including videos, memes, gifs

Other Duties, as assigned:

  • Provide exemplary customer service to Consort donors and patrons via phone and email correspondence;
  • Cross-train with the Development Manager to provide back-up development duties;
  • Additional administrative functions, clerical assistance, helping to prepare mailings, maintain office supplies, and coordinate

Qualifications

A Bachelor’s degree required

  • 1-2 years’ experience with patrons and/or donors in a ticketing, box office, fundraising, or sales environment is helpful, but not required;
  • A background in classical music or performing arts organizations also helpful;
  • Knowledge of CRM software (PatronManager/ Salesforce experience) is preferred;
  • Knowledge of HTML/CSS is preferred;
  • Proficiency in Adobe Creative Suite is helpful
  • Experience managing budgets and financial transactions;
  • Excellent written communication skills, with copy editing experience preferred;
  • Must be deadline- and detail-oriented, with friendly phone manner and excellent customer service skills;
  • Has the ability to lift up to 25 pounds;
  • Has a driver’s license and is comfortable driving materials to concert venues; and
  • The ability to work well in a team environment and on multiple projects

Hours are full-time mostly during business hours, with occasional evening events and weekend performances. Compensation from $45,000 to $50,000, commensurate with experience. To apply, please submit a cover letter and resume, both of which should demonstrate your experience, qualifications, educational background, and desire to fill this position: info (at) bachconsort.org with “Patron Services Associate” in subject before October 24.

We encourage early applications, as interviews will be conducted on a rolling basis. No phone calls, please. The Bach Consort is an Equal Opportunity Employer.

Major Gifts Officer

Full-time, Exempt

Overview of Position

Position Description The Washington Bach Consort is looking for a skilled and dynamic Major Gifts Officer (MGO). The MGO is responsible for developing and managing relationships with assigned donors who have made gifts or have the capacity to give between $5,000 and $150,000 annually. The MGO will plan, coordinate, and implement donor engagement strategies to connect with and solicit high-net-worth individuals. This position will report to the Executive Director and work collaboratively with the Board, Development and Communications teams.

In addition to cultivating and stewarding current donor relationships, the MGO is responsible for actively sourcing and developing new high-net-worth donors and prospects. The MGO will also develop and plan cultivation events and exclusive donor engagement opportunities to strengthen ties with major donors and prospects.

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Key Responsibilities

● Initiate and cultivate one-to-one relationships with major donors and prospects that enhance their connection and lifetime loyalty to the Bach Consort;
● Manage and build a portfolio of 75+ active and prospective individual donors for annual and multi-year major gifts;
● Support an annual portfolio goal of at least $500,000 in contributed revenue
● Achieve monthly targets on donor cultivation, solicitation, and stewardship activities and keep accurate engagement records;
● Secure new or increased gifts for the Bach Consort’s annual campaign and longer-term initiatives;
● Design highly customized donor engagement plans for assigned donors in collaboration with the Development department and Bach Consort volunteers;
● Develop a donor pipeline that leverages resources and compliments a variety of donor strengths and opportunities using prospecting, cultivating, soliciting, and strategic planning to engage donors;
● Support and modify the personalized donor recognition program;
● Integrate planned giving options into donor development activities;
● Maintain and capture critical donor information utilizing the Bach Consort’s donor relations management (CRM) system, Patron Manager;
● Assist in new prospect research and identification;
● Participate in the development and implementation of segment strategies as required for one-to-one donor relationship building; provide statistical analysis and market evaluation as needed;
● Work collaboratively with the Development team to develop realistic and attainable budget projections related to individual contributed revenue goals.

Requirements

● Bachelor’s degree required; advanced degree and/ or CFRE is preferred;
● Minimum 5 years of major gifts experience;
● Proven track record of personally cultivating and successfully closing 5- and 6-figure major gifts;
● Ability to manage multiple tasks and deadlines independently and to work effectively and cross-functionally with Bach Consort stakeholders and external constituents;
● Cultural competency and a track record of working effectively with people from diverse backgrounds; commitment to participating in both individual and organizational work on diversity, equity, inclusion, and anti-oppression;
● Able to exercise initiative, good judgment, flexibility, discretion, and solid decision making;
● Proficient with GSuite, project management tools, and donor databases, and quick to learn new technology and tools;
● Commitment to Racial Equity, Diversity, and Inclusion a must
● Demonstrated commitment to, and interest in, the performing arts is a plus.

Qualifications

● Strong written and verbal communication skills;
● Superior attention to detail and organizational skills;
● Proactive in surfacing problems and finding solutions;
● Collaborative team player;
● Comfortable taking the initiative and “managing up” to move tasks forward;
● High level of discretion and ethical approach to fundraising. Good judgment, moxie, patience, and a sense of humor;
● Willingness to work evenings and weekends outside of regular business hours through performances, fundraising events, conferences, and one-to-one meetings with donors.

Compensation from $90,000 to $110,000, commensurate with experience. To apply, please submit a cover letter and resume, both of which should demonstrate your experience, qualifications, educational background, and desire to fill this position: info (at) bachconsort.org with “Major Gifts Officer” in subject before October 24.

We encourage early applications, as interviews will be conducted on a rolling basis. No phone calls, please. The Bach Consort is an Equal Opportunity Employer.

Educational Program Coordinator

Part-time, independent consulting contract position

Overview of Position

The Washington Bach Consort, the nation’s premier baroque chorus and orchestra committed to the study and performance of the complete works of Johann Sebastian Bach and his contemporaries, seeks an independent consultant to expand our award-winning educational programs.

Now in its 45th season, the Consort has made great strides in recent years, appointing new Artistic Director Dr. Dana Marsh, moving to a beautiful new office at Metro Center, expanding staff, completing a successful fundraising campaign, and continuing to grow our highly valued artistic and educational programs.

The Educational Program Coordinator will coordinate all educational events and serve as a liaison between the Consort’s musicians, actors, educators, and administrative staff. The consultant will work closely with all staff and report to the Executive Director. The position requires a strategic, but practical, thinker who can work both independently and as part of a small team.

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Responsibilities:  

  • Ensure the scheduling and production of all educational events (performances, school visits, etc.) runs smoothly, effectively, and in a financially responsible manner;
  • Plan and attend rehearsals and educational performances;
  • Stage manage dress rehearsals and educational performances;
  • Develop and monitor budgets for all educational initiatives in consultation with Consort staff;
  • Prepare and maintain payroll, records, and scheduling for educators;
  • Coordinate logistical arrangements with all venues, contractors, and musicians;
  • Obtain and organize music, costumes, and technology needed for educational events in advance of rehearsals and performances;
  • Lead “front of house” efforts for educational performances;
  • Serve as point of contact for schools and teachers;
  • Lead outreach and marketing efforts to grow educational programs, with equity and access being prioritized;
  • Help assess and improve existing programs and develop new programs with strong connections to Washington, DC public and charter school curricula;
  • Assist with grant reporting;
  • Create and maintain community partnership;
  • Promote positive relations between Consort educators and artistic and administrative staff.

Education/Experience Required:  

  • Bachelor’s degree;
  • High level of skill with Microsoft Office Suite;
  • Excellent interpersonal, spoken, and written communication skills;
  • Proven ability to develop and manage budgets and multiple projects simultaneously, as well as meet deadlines;
  • Background in performing arts education desirable.


Hours are part-time and flexible; nearly all performances and events are held during the school day.
Time commitment will vary greatly throughout the year more during performance weeks, and less when school is out, averaging approximately 12 hours per week over the course of the year. Compensation is $17,000 to $20,000 based on experience.

To apply, please submit a cover letter and resume, both of which should demonstrate your experience, qualifications, educational background, and desire to serve in this position. Send to: info (at) bachconsort.org with “Educational Consultant” in the subject line before October 24.

We encourage early applications, as interviews will be conducted on a rolling basis. No phone calls, please. The Consort is an Equal Opportunity Employer.